About Us

This is our initial disclosure document. This is important information which you should read to decide if our services are right for you.

Who are we?

Loyal Insurance Services Limited, registered address 97 Meneage Street Helston Cornwall TR13 8RE.

What is our Statutory Status?

Loyal Insurance Services Limited trading as Protect-your-Spex which is authorised and regulated by the Financial Services Authority (FSA).
Loyal Insurance Services Limited’s FSA Register number is 430316.
All the above information can be checked by visiting the FSA website at www.fsa.gov.uk/register.
Alternatively, you can contact the FSA on Tel: 0845 606 1234.

Whose products do we offer?

We choose to only offer glasses insurance underwritten by a single insurance undertaking – Bankers Insurance Company Limited incorporated in England no. 2341082.

Which service will we provide you with?

You will not receive advice or recommendation from us for glasses insurance. We do however provide you with information to help you make your own choice about how to proceed.

What do I do if I have a complaint?

If you wish to register a complaint, please contact us:

In writing: The Manager, Adminicle Ltd, Callidus House, Cirencester Business Park, Love Lane, Cirencester, Gloustershire, GL7 1XD
By telephone: 01285 886600

It is always the intention to provide you with a first class service when you make a claim. However, if you are not happy with the service please in the first instance write to the Manager of the Administrator. If you are not satisfied with the response you may then ask the Complaints Department at Lloyd's of London 1 Lime Street, London EC3M 7HA to review your case and ultimately you may contact the Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Are the Insurers covered by the Financial Services Compensation Scheme (FSCS)?

They are covered by the FSCS. You may be entitled to compensation from the scheme if they cannot meet their obligations. Insurance arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN.