Privacy Policy

Your privacy is of paramount importance to us and we take every reasonable precaution to safeguard the personal information you supply to us.

You should understand that any information you have provided will be processed by us, in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to other parties.

The following policy statement outlines how we may collect and use information about you.

1. We may collect personal information about you from sources including
a) when you contact us with an enquiry or in response to a communication from us.
b) when you agree to buy a product/service from us.

2. We will use your personal information for purposes including -
a) to help provide quotations, administer your insurance policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business.
b) to write to, telephone or e-mail you with details about products and services which we provide, and which we think could be of particular value to you. These could include improved premium rates, special deals and customer satisfaction research. If you do not want this type of contact, please write to telling us at Loyal Insurance Services Ltd, 97 Meneage Street, Heltson, Cornwall, TR13 8RE which of the following we may not use: mail, e-mail, telephone. Alternatively you can e-mail us at info@loyalinsurance.co.uk at any time to change your preferences.

c) to help administer accounts, products and services for which you are a customer.
d) to help detect fraud or loss.
Information you supply may be used by insurance companies who provide services to Loyal Insurance Services Limited for the purposes of administering and processing your application/account. We will never make your details available as part of the mailing list for any third parties for their marketing purposes.

We will store your details on computer, but will not keep them longer than necessary.

3. Calls may be recorded and monitored for security and training purposes.